Scope of This Policy
1. This Refund Policy applies between you, the customer of our services and products, and Daniel Dennison and Joshua Griffin trading as Intrinzi (we or us or our), the owner and provider of the software platform and services available via intrinzi.com (the Website).
2. This Policy sets out the basis on which you may request a refund for any purchases made from us, whether for subscription-based access to our software, one-time services, or other digital products.
3. By purchasing or using our services or products, you agree to be bound by the terms of this Refund Policy, in addition to our Terms and Conditions and Privacy Policy.
Subscription-Based Services
4. We offer subscription-based access to our software products and services, typically on a monthly recurring basis. Refunds for such services may be available under the following conditions:
a. Cancellation within 14 Days: If you cancel your subscription within 14 calendar days of the initial purchase, you are eligible for a full refund.
b. Annual Plans: If you cancel an annual subscription within 30 calendar days of the initial purchase, a prorated refund will be issued based on the unused portion of the term.
c. After 30 Days: No refunds will be issued for cancellations made more than 30 days after the initial purchase date.
d. Free Trial: Where offered, a 30-day free trial may apply. No charges will be made during the trial period, and you may cancel at any time before the trial ends to avoid being billed.
One-Time Services and Products
5. For products or services sold on a one-time basis (such as consultations, setup services, or implementation work), refunds are subject to the following conditions:
a. Service Not Rendered: A full refund will be provided if the service has not commenced or the product has not been delivered.
b. Partial Completion: If work has started but not completed, a partial refund may be issued at our sole discretion, based on the proportion of the service rendered.
c. Completed Services: No refunds will be issued once the service is completed and/or the final deliverable has been provided to you.
Software Products and Tools
6. In respect of downloadable or web-based software products provided by Intrinzi:
a. Defective Products: If the product is found to be defective and the issue cannot be resolved within 14 days of reporting, a full refund may be issued.
b. Compatibility Issues: Refunds will not be issued for incompatibility with your system or environment, unless expressly stated in the product description.
Non-Refundable Items and Fees
7. The following items and fees are non-refundable:
a. Custom development or bespoke software services.
b. Fees paid to third-party providers or for third-party integrations.
c. Administrative or transaction processing fees.
d. Charges incurred due to late cancellations of scheduled services or consultations.
How to Request a Refund
8. To request a refund, please follow the steps below:
a. Contact Us: Email us at [email protected] or call us at 01772 211 711.
b. Provide Details: Include your full name, order number/reference, date of purchase, and a description of the issue.
c. Assessment: Refund requests will be reviewed within 7 business days.
d. Processing: If approved, refunds will be processed within 10 business days via the original method of payment.
Exceptions and Special Circumstances
9. We reserve the right to consider refund requests on a case-by-case basis and may grant exceptions for extenuating circumstances, including but not limited to:
a. Billing errors
b. Technical issues outside your control
c. Demonstrable dissatisfaction with the quality of service
Changes to This Policy
10. We reserve the right to amend this Refund Policy as we may deem necessary from time to time or as required by law. Any changes will be posted on the Website and are effective immediately upon posting.
Contact Details
11. The Website and services are operated by Daniel Dennison & Joshua Griffin trading as Intrinzi, of:
Suite 45 Centurion House, Centurion Way, Farington, Leyland, PR25 3GR, England
Email: support@intrinzi.com
Phone: 01772 211 711
Website: www.intrinzi.com
This policy was last updated on 8 July 2025 (updated contact number).
